Blog · DeskOps · ~6 min read

Texting clients without being pushy

“Just checking in” is weak. A clear, kind ask is professional. Clients are busy — not ignoring you on purpose.

One ask per text

Pick a single next step: confirm a time, answer a scope question, or choose full vs phased. Multiple asks bury the reply.

Tone that stays calm

When silence is the answer

After two spaced follow-ups, send a polite close. Parking a deal is cleaner than weekly nudges. You can always reopen later.

Save the templates

Do not reinvent the wording every time you feel awkward. Keep five short texts you trust, then customize the brackets.